The Listening Process or Procedure

 The Listening Process or Procedure

Here will be explained the process of listening, they are:

a)  Hearing

Hearing involves the accurate reception of sounds. To hear, you must focus your attention on the speaker; discriminate among sounds, and concentrate. This chapter introduces the physiological aspects of hearing and the principles that govern attention. In addition to learning, techniques that improve your concentration, you will also be introducing to the effects of listener apprehension and the importance of nonverbal attending behaviors.
Hearing, as you know, takes place even when you are alone. The ability to appreciate music, to enjoy nature, and to recognize other sounds in your environment depends upon the sensitivity and discrimination developed through your hearing.

b) Understanding

The ability to understand what you hear, listening comprehension, improves with practice. A number of processes involved in comprehension are interpersonal; that is, they take place inside your head. This section familiarizes you with the nature of human information processing and the concept the inner speech. You learn guidelines to help you improve your understanding of message as you develop strategies to build your vocabulary, ask appropriate questions, and take efficient notes.

c)  Remembering

There has been a great deal of research on memory. Remembering is essential if you intend to apply what you have heard in future situations. This chapter acquaints you with the three basic memory systems and the work that has been done in listening training and assessment with regard to the memory process. You will learn key techniques for retaining and recalling information as well as the obstacles that inhibit memory. Creative approaches to problem solving also addressed.


d)  Interpreting

When you interpret messages you do two things. First, you take into account the total communication context so that you are better able to understand the meaning of what is said from the speaker’s point of view. Your ability to empathize, or to see a situation from the other person’s perspective, requires that you pay attention to emotional meaning and to the communications context. Second, effective listeners let their partners know that they have been understood. This chapter, then, introduces you to topics related to nonverbal communication such as facial expression, body posture, eye behavior, silence, and vocal cues so that you can develop greater sensitivity to these important dimensions of the communications context.

e)      Evaluating

You listen from unique point of view and are influenced by your perceptual filters your past experiences, attitudes, personal values, and predispositions. It is therefore impossible not to evaluate, to some extent, everything you hear. Understanding the principles of logic and reasoning, and recognizing bias, stereotyping, propaganda, and other factors that may influences the conclusions you draw, is essential. Effective listeners, as you might suspect, deliberately reduce the influence of their own viewpoint until they have first understood the speaker’s ideas. Objectivity, in this sense, is prerequisite to making wise evaluations. This unit sensitizes you to language and propaganda, and provides guidelines for assessing speaker credibility.


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